At GOTA, we are committed to providing high-quality products and exceptional customer service.

While we strive for complete customer satisfaction, please note that due to the nature of cosmetics and personal care products we do not accept returns.

However, we do offer refunds for faulty or incorrect items.

• Refunds are only issued for items that are faulty or incorrect.
• Claims must be made within 7 days of receiving your order.
• Proof of purchase is required for all refund requests.

Refund Process

• Email our customer service team at CustomerService@gota.co.nz with your order number, details of the issue, and photos of the faulty or incorrect item.
• Our team will review your request and determine if a refund is warranted.
• If approved, a refund will be issued to your original method of payment within 7-10 business days.

You will receive an email confirmation once the refund is processed.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact our customer service team at  CustomerService@gota.co.nz within 7 days of receiving your order.

We strive to ensure your satisfaction with our products and services. Thank you for shopping with GOTA.