What are your shipping costs?

Within New Zealand:

• Orders above $150: Free Shipping
• Orders under $150: $6.00

International:

• Calculated at checkout

How long will my order take?

Within New Zealand

• Please allow 3 – 7 working days for your order to arrive

International

• Please allow 3 – 15 working days for your order to arrive

Can I cancel my order?
You may cancel your online order provided the order has not been dispatched. We will refund the cost of your order.  Please contact us as soon as possible to check whether your order has been cancelled.

What happens if I'm not happy with the product I receive?
We aim to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us and we will do our utmost to resolve any issue.

My shipment arrived damaged, what should I do?
We will always make every effort to ensure that our high-quality products arrive to you in perfect condition. Should you experience a problem with your order, please contact CustomerService@gota.co.nz